Terms of Service

Effective November 5, 2026. Operator: Sevilla Local Media, doing business as SLM Rank Tracker.

These Terms govern access to SLM Rank Tracker (the "Service"). They are intended for business and professional use. The person accepting these Terms represents that they have authority to bind the business account they administer. Additional order terms presented at checkout apply only where affirmatively accepted; mandatory applicable law takes precedence over any conflicting term.

1. Accounts and authority

Users must supply accurate account, business and billing information, safeguard credentials, promptly report unauthorized access and use the Service only for lawful activities. The operator may require business verification, restrict access, suspend accounts for abuse or suspected fraud and deny service where allowed by law. Customers are responsible for actions performed under their credentials except to the extent caused by the operator's own wrongful conduct.

2. Permitted use

No user may attack the platform, bypass metering or access controls, resell credentials, interfere with provider systems, extract other customers' data, submit unlawful or infringing materials, or use the Service to violate privacy, consumer protection, intellectual property or other applicable law. API quotas, project permissions, scan intervals, rate limits and provider budgets are binding operational limits.

2A. Prohibited customers, website categories and scan targets

The Service is not offered to businesses whose primary website or requested scan targets promote, facilitate or sell pornography or sexually explicit entertainment; sexual exploitation or abuse of children or adults; animal cruelty or graphic abuse; threats, assault, torture or real-world violence; recruitment, glorification or financing of terrorism or violent extremism; gambling, online casinos, sportsbooks, betting or wagering; trafficking, fraud, cybercrime or illegal goods and services. This content- and conduct-based rule applies consistently to every organization regardless of religion, national origin, political identity or viewpoint. Mere religious affiliation, worship or discussion of religious beliefs is not itself prohibited. Advocacy or support of violence is prohibited irrespective of its religious or ideological source.

Government and public-agency websites are ineligible as tracked project domains, competitor targets, rank-check domains and AI/AEO visibility targets. This includes federal, state, provincial, municipal, military and other official government websites whether they use .gov, .mil, another official government namespace or a commercial domain. Incidental appearances of government pages in a third-party search-engine results page are not customer-authorized scans of those websites.

Accounts, projects and scan requests may be refused, suspended or terminated for violating these restrictions, subject to applicable law and accrued customer rights. Customers must accurately identify their sites, refrain from adding prohibited target domains, and submit to lawful eligibility review. Automated domain screening is preliminary and may not detect every disallowed site. The operator may request further documentation, conduct manual content review, correct false-positive classifications and update the objective screening indicators. Knowingly evading eligibility restrictions by using alternate domains, intermediaries or redirects is prohibited.

3. Data provenance; no ranking guarantees

Search rankings and AI responses are observations from third-party providers at specified times, devices, markets, prompts and configurations. They are estimates and snapshots, not statements of universal search placement, indexing, traffic, conversions, revenue, endorsements or future outcomes. Results can vary due to geography, personalization, platform changes, provider outages, model updates and data latency. "Not ranked" means only that a valid checked result did not rank within the configured depth. Missing, failed or unprocessed checks are not non-ranking findings. Customers must independently validate any business-critical conclusions.

4. External providers and costs

The Service may use third-party search, AI, hosting, payment, communications and analytics providers. Their systems, availability, policies, outputs and prices are outside the operator's control. Subject to the order and applicable law, billable requests may incur charges even when a provider returns an error. No unlimited-use entitlement exists unless expressly stated in an accepted written order.

5. Fees, subscriptions and renewals

Applicable plan limits, fees, renewal frequencies, taxes and payment terms must be disclosed before a charge. Unless a checkout expressly states otherwise, quoted monthly fees relate to a subscription billing period, not to a promised ranking improvement. Where a recurring plan is offered, customers must expressly consent to the recurring charge. Customers may cancel prospective renewals through the cancellation method provided at enrollment or by contacting the operator; valid cancellation prevents future renewals, although access may continue through the already-paid period. The operator will comply with additional automatic-renewal, notice and cancellation requirements where applicable. See the Refund and Cancellation Policy.

5A. Seven-day free trial

When free trial enrollment is available, it permits a single registered business domain, one active search market, up to ten active keywords and basic organic ranking checks within stated usage limits. Competitor tracking and AI visibility checks are excluded. The seven-day period begins upon successful email verification and ends automatically at the stated expiration time. No credit card is required for the trial, no recurring billing is initiated and no conversion to a paid subscription occurs without separate informed authorization. After expiration, saved projects and completed reports remain available in read-only mode, subject to applicable retention and account policies. Continuing paid services requires selection of an eligible plan, completion of applicable verification and approval, and a separately authorized checkout. Trial enrollment may be suspended while required email verification or operational controls are unavailable.

6. Non-refundable delivered services

Except as required by applicable law or expressly stated in an accepted written order, fees attributable to an already-started subscription period, completed rankings or AI requests, delivered reports, fulfilled consulting work, configured services and consumed credits are non-refundable. This provision does not exclude legally required refunds or remedies for unauthorized charges, billing errors, non-delivery or actionable misrepresentation. Any dispute must be investigated in good faith; no provision prevents a customer from exercising non-waivable statutory rights.

7. Customer data and confidentiality

Customers retain their rights in submitted domains, keywords and authorized business content. They grant the operator a limited right to process that content to provide the Service, including transmitting query terms and relevant domains to configured third-party providers. Reports and benchmarking methodologies, trademarks, software, interface designs and platform materials remain the operator's or its licensors' property. Private account data and client-specific reports must not be disclosed to unrelated customers except as authorized, legally required or described in the Privacy Policy.

8. Third-party intellectual property and accuracy

The inclusion of search-engine or AI-provider names identifies third-party sources and does not imply affiliation or endorsement. Customer-supplied content and URLs remain subject to third-party rights. The operator may correct erroneous data, withdraw an inaccurate report and disclose methodology limitations. Users must not represent output as independently certified rankings or guaranteed results.

9. Availability, changes and maintenance

Features may be updated, suspended or discontinued for security, compliance, provider availability or technical reasons. Reasonable notice of material adverse changes will be supplied where feasible and required. The operator does not guarantee uninterrupted access or error-free exports, but will not use this clause to avoid remedies mandated by law or commitments explicitly accepted in a written service order.

10. Disclaimer of warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE AND THIRD-PARTY DATA ARE PROVIDED "AS IS" AND "AS AVAILABLE." THE OPERATOR DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT AND GUARANTEED SEARCH OR MARKETING RESULTS. THIS DISCLAIMER DOES NOT EXCLUDE WARRANTIES OR RIGHTS THAT CANNOT LAWFULLY BE WAIVED.

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS OR ANTICIPATED SEARCH REVENUE, ARISING FROM THE SERVICE. THE OPERATOR'S TOTAL AGGREGATE LIABILITY ARISING OUT OF THE SERVICE SHALL NOT EXCEED THE FEES ACTUALLY PAID TO THE OPERATOR FOR THE AFFECTED SERVICE DURING THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. THIS LIMIT DOES NOT APPLY TO LIABILITY THAT APPLICABLE LAW PROHIBITS LIMITING, AND DOES NOT PURPORT TO EXCLUDE FRAUD, WILLFUL MISCONDUCT OR OTHER NON-WAIVABLE LIABILITY.

12. Indemnification

To the extent permitted by law, a business customer agrees to defend and indemnify the operator against third-party claims arising from the customer's unlawful content, infringement, fraudulent submissions or material breach of these Terms, except to the extent caused by the operator's own negligence, misconduct or legal violations. Any defense and settlement obligations remain subject to applicable law and the operator's duty to mitigate losses.

13. Suspension and termination

The operator may suspend or terminate access for material violations, fraud, unauthorized system access, security threats or lawful provider restrictions, subject to applicable law and contractual notice obligations. Termination does not retroactively cancel charges for services already supplied. Customers should export permitted reports before access ends; retention and deletion follow the Privacy Policy and applicable obligations.

14. Disputes and governing law

The parties should first provide written notice describing any dispute and allow a reasonable opportunity for investigation and resolution. Unless mandatory law requires otherwise, these Terms are governed by South Carolina law, excluding conflict-of-laws principles, and proceedings may be brought in state or federal courts having jurisdiction in South Carolina. Nothing creates an arbitration agreement or jury-trial waiver without separate, clear, enforceable assent. Statutory claims, legally mandatory venue protections and government enforcement rights are preserved.

15. General terms

If a clause is unenforceable, it will be limited to the minimum extent necessary, and the remaining provisions survive where lawful. Failure to enforce a clause once is not a waiver. Neither party is liable for delays from events beyond reasonable control except payment obligations and duties that cannot lawfully be excused. Updates to these Terms apply prospectively subject to required notice and assent. Material changes to paid obligations require the process required by law and the applicable order.

16. Contact

For billing disputes, legal notices, cancellation assistance or data requests, contact Sevilla Local Media through its official website at SevillaLocalMedia.com. A customer must receive applicable contractual disclosures at signup or checkout; publication of this page alone does not establish affirmative consent to new terms.