Refund & Cancellation Policy

Effective November 4, 2026.

1. No automatic refunds for completed services

Subject to mandatory law, paid subscription periods already begun, fulfilled SEO/AI checks, generated reports, completed configuration or consulting work and consumed ranking credits are non-refundable. A customer is not entitled to a refund merely because rankings, clicks, AI citations, traffic or revenue did not improve. The operator does not guarantee those outcomes.

2. Mandatory exceptions and billing errors

This policy does not eliminate refunds or remedies required by law, including for an unauthorized charge, duplicate or incorrect billing, services not delivered where a refund is legally due, actionable misrepresentation, or rights that may not be waived by contract. Claims will be evaluated against provider records, the customer's accepted order and applicable law.

3. Subscription cancellation

For any activated recurring plan, a customer may cancel future renewal through the method disclosed at enrollment or by requesting cancellation through the official operator contact channel. Where applicable law requires online cancellation, that mechanism must be provided before recurring billing is activated. A timely cancellation stops future renewal charges; it does not necessarily reverse charges already made for a current period. Written confirmation should be retained.

4. Disputes and remediation

Contact Sevilla Local Media promptly with the affected account, invoice or transaction reference and the nature of the issue. Do not transmit passwords or full payment card numbers. The operator will investigate and correct established billing errors, apply credits or issue a refund when required by applicable law or an accepted written agreement.

5. Precedence and changes

Specific refund rights or service commitments expressly granted in an accepted order control over this general policy where they provide greater protection. Changes to the policy are prospective and do not eliminate accrued or mandatory rights. Publication alone does not replace clear prepayment disclosure and affirmative assent.

Contact: SevillaLocalMedia.com. See the Terms of Service.